Galileo Mongolia

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FAQ (Frequently Asked Questions)

1. How to get the terms and conditions of the Galileo system for Travel Agent?

a. Condition:

Fill out the Agency Account Table (AAT Form)

Sent it back to Galileo office ( This e-mail address is being protected from spambots. You need JavaScript enabled to view it )

b. Provisions:

Minimum produce is 20 segments / month / terminal address

2. What if the segment does not reach 20 / month / terminal address?

Travel Agent required to pay $ 15 / month / terminal address

Which will be charged by Galileo quarterly after application.

3. How long is the Galileo process after receive the form of Agency Account Table (AAT Form) ?

Within 1 working day Galileo system will be activated.

4. Is able to use Galileo system for Travel Agent that has not become IATA Agent (NON- IATA)?

Galileo system can be used by all Travel Agent IATA and NON IATA agents.

5. What products can be obtained in the Galileo system?

a. Galileo Desktop

International reservation & ticketing system is very easy to use and accurate

b. Smartpoint App

Help facilitate the process of making a reservation & ticketing from some users NON Galileo GDS and also for hotel and car reservations are made at once in a single PNR booking

c. Air Availability

Showing availability seat more than 700 airlines in the world

d. Car Master

For car rental reservations, especially in European countries

e. Room Master

For hotel reservations worldwide through Galileo provider

f. Travelport Rooms and More ( TRAM )

Hotel reservations worldwide through Galileo provider plus other leading providers ( such as , Miki , , etc. ) in a single view with a very competitive price , commission system that opens and immediately gain certainty ( instant confirmation )

g. Selective Access

If you have a partnership with Travel Agent outside Mongolia, to relock booking process can be carried out in accordance with the applicable provisions

h. Viewtrip

Displays and Electronic Ticket PNR with the view that is easily understood and can be directly accessed by your customers via website:

i. Fare Display (Public & Private Fare)

Displays the cheapest to the most expensive price for flight routes in the world following the rules

j. Client Files

Store your corporate data travellers complete the following that allows you to copy the data into the PNR

6. Did Galileo have a solution for online booking?

Yes, we have the Internet Booking Engine solutions for B2C and B2B

7. What is the process and how much it costs for Internet Booking Engine (IBE)?

Please contact to Galileo office at This e-mail address is being protected from spambots. You need JavaScript enabled to view it

8. If you already have a Galileo system and want to add terminal address and sign on due to the addition of ticketing staff, what is the process?

To request the additional terminal address it can be done by sending an email to : This e-mail address is being protected from spambots. You need JavaScript enabled to view it

For additional sign on code please write to yahoo messenger address: galileomn

9. Is reservation and prices in Galileo warranted?

For reservation : we guarantee reservations made in Galileo , as long as done in the correct manner and procedure

For the price : Galileo guarantee Published Fare with status ( G ) and Private Airlines Fares Status

10. Does Galileo provide training? If yes, how do I register to?

Yes, Galileo provides training for free. Training will be hold in the training room at Galileo’s office. Training syllabus can be found at support page. For registration, please contact to Galileo office at This e-mail address is being protected from spambots. You need JavaScript enabled to view it . We will promptly respond to such training registration.

11. What about Galileo onsite training at Travel Agent office?

Galileo onsite training can be done with the sufficient support equipment of the place.

12. Is the any hardware and software specifications for the installation of Galileo Desktop?

Hardware specifications :

- Minimum 1GHz Processor

- Minimum 1GB RAM

- Minimum 1GB free hard disk space

- Minimum screen resolution of 800x600

- Internet connection is stable

Software specifications :

- Windows XP (Professional or Home Edition ) , Windows Vista , Windows 7, Windows 8

- Microsoft.Net Framework 1.1 , 2.0 and 4.0

Note : for the Galileo Print Manager application required 32 - bit version of Windows

13. Does Galileo Desktop can be used on Tablet (Android and iPad ) and / or a non-Windows operating systems ( such as Linux , Mac , etc. ) ?

Galileo Desktop app for Android tablets and the iPad currently able for use in Mongolia.

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